The Next Evolution of Patient Access Starts with Connection

For patients who depend on foundation support and patient assistance programs, the path to starting therapy is often anything but straightforward. Disconnected systems, manual paperwork, and endless back-and-forth follow-up can turn what should be a moment of relief into another source of delay and stress. Every extra day spent chasing down a form or waiting on a determination is a day a patient isn’t receiving the treatment they need. 

At Informa Connect’s Hub and Specialty Pharmacy Models West, Satpreet Singh, Chief Information Officer, and Sarah Thomas, Head of Growth & Commercialization, will explore how connected technology and artificial intelligence are reshaping this critical, often-overlooked part of the patient journey.  

“Patients don’t think in terms of hubs, foundations or copay programs. They’re simply trying to get the therapy they need,” said Sarah Thomas. “The opportunity is creating a connected experience that removes unnecessary barriers and helps them move forward with confidence.” 

Artificial intelligence is rapidly becoming part of healthcare, but its greatest potential isn’t replacing the human side of patient support. It’s helping care teams navigate complexity with greater speed, consistency and insight. From identifying likely eligibility and streamlining documentation to improving program navigation, AI can reduce administrative barriers that stand between patients and therapy. By connecting information across fragmented systems, it gives teams more time to focus on what matters most, helping patients get the therapy they need. 

“AI is most powerful when it helps people make better decisions, faster,” said Satpreet Singh. “By connecting information and reducing manual work, organizations can simplify complexity without losing the human expertise that patients depend on.” 

The future of patient access won’t be defined by another program, another platform or another vendor. It will be defined by how intelligently they work together. Join us at Hub West to explore what the future looks like. 

Mark Your Calendars and Join Us in San Diego 

The Hub That Connects Itself: AI and the Future of Patient Access 
Presenters: Satpreet Singh, Chief Information Officer and Sarah Thomas, Head of Growth & Commercialization  
Informa Connect Hub and Specialty Pharmacy Models West 
September 1, 2026 at 4:00 pm PT